Leather Spa Operational Policies

Operational Policies V 4-01.18 - Last Updated January 2nd, 2018

Cleaning:

  • May cause all material types to become tender, stiff, brittle and may cause some buckling and peeling
  • Shrinkage of all material types is unpredictable and may occur
  • Changes in shades or top finish may occur on all material types
  • Insect bites and scars on leather skins, which were covered over by the manufacturer, could show afterward
  • Breaks and skin lines may become more apparent
  • Unevenly matched skins are common and may appear more uneven post-cleaning
  • May cause bleeding on all material types, which in turn, causes change of color
  • May cause hardware pieces to bleed onto all material types and may stain material
  • Color from polishing/touch-up work may rub onto clothing due to excessive friction
  • Any pre-existing natural or metallic embossing on your item (brand logo, monogram, initials, etc) may fade or no longer be visible after cleaning.

Dyeing:

  • We cannot guarantee that the color will match exactly to the given swatch
  • Certain imperfections in the construction of the item may become visible after the item is dyed
  • The dyed color will look different when viewed in different types of lighting
  • Pleats, bows, rhinestones and embellishments may not dye the same color as the satin
  • If the item is worn in the rain or comes in contact with water the color may come off and/or bleed onto a material

    Shoe Stretching:

    • May cause some wrinkling, buckling and peeling
    • Slight changes in shades or top finish may occur on all material types
    • Stretching the width may or may not give you more room in the length
    • Stretching may cause some imperfections on the innersole and/or lining

    Shoe Repair/Bag Repair/Accessories/Garments:

    • ALL PROCEDURES ARE FINAL SALE. All work performed cannot be undone and returned back to its original state
    • Project completion time-frames are estimates and not guarantees as to when an order will be ready
    • We cannot guarantee that all services performed (repairs, cleaning, alterations, dying, stretching, etc) will meet item(s) original condition but we always do our best. We exercise utmost care in processing all items entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual item.

    Storage/Unclaimed:

    • After one (1) month from the completion date, items not picked-up are sent to storage, for a fee of $5 per month for up to six (6) months
    • After six (6) months in storage, items are disposed of at our own discretion

    Returns/Refunds:

    • There are NO REFUNDS on any/all repairs, cleaning, alterations, dyeing, stretching, etc. ALL PROCEDURES ARE FINAL SALE. All work performed cannot be undone and returned back to its original state
    • It is the customer’s responsibility to check their claim ticket/receipt for any discrepancies. Store must be alerted within 24 hours of ticket issue date/time for any customer requests for changes to item(s)
    • Unused retail items in undamaged, original packaging can be returned for STORE CREDIT ONLY within 7 days of purchase
    • Items returned to re-stretch must be within two (2) weeks from dated pick-up

    Payments:

    • A 50% deposit is required for all repairs - In Store
    • All repairs must be prepaid in order for work to commence - Mail In’s & Pick Up’s
    • Specialty repairs such as replicating parts, complete resoling/refurbishing, dyeing, rush orders and alterations require full payment before we can proceed with the work - All channels
    • We must retain a picture of your government-issued photo ID if you do not have your original repair tag, for pick-up orders paid online, for payment with a gift card/certificate, and/or if the credit card for payment doesn’t match the account information
    • Gift Certificates are valid only until the expiration date stated on the front of the certificate

    PICK-UP (Manhattan, Brooklyn and Queens):

    • Pick-up/delivery service fee is $25 to $30 for repair orders under $300
    • Pick-up/delivery service fee is non-refundable; in the event your item is not repairable or if you choose not to proceed with the repair
    • Your pick-up item(s) must be packaged carefully and a copy of your repair estimate must be included. If you are not able to print your estimate, you can simply just include your estimate number with the item(s). If the estimate number or contact information is missing, it will cause delay with your repair
    • If the information provided on your account for your scheduled pick-up is incorrect, or items are not left for pick-up on the designated date/time, you will need to resubmit your request and follow the appropriate steps to reschedule your pick-up for the next available pick-up date/time. You will be re-charged for the pick-up/delivery service. Please double-check that all your account information is correct to mitigate rescheduling needs
    • Standard pick-up hours are 10am to 5pm Monday-Friday, but are subject to change due to unusual circumstances such as weather, traffic and/or vehicle breakdown
    • If unusual circumstances make it impossible to pick-up your order during the scheduled day, it will be picked-up on the next business day
    • Leather Spa is not liable for any loss or damage to items that are held or awaiting our pick-up

    DELIVERY (Manhattan, Brooklyn and Queens):

    • Delivery service fee is $10 to $14 for repair orders under $250
    • Delivery service fee is non-refundable
    • Someone must be present at the address to accept/sign for your item(s) or items will not be delivered and will be rescheduled for the next available date; a re-delivery fee will apply. All deliveries require a signature
    • If the information provided for delivery, payment and/or ticket number(s) is incorrect we will need the correct information be resubmitted which may affect our expected delivery date. Please double check that all your information is correct
    • Please make sure to provide us with any special instruction if there are any
    • Hours of delivery are from 10am to 8pm for residential addresses and 10am to 5pm for commercial addresses but can change due to unusual circumstances such as weather, traffic and/or vehicle breakdown
    • If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be re-delivered on the next business day
    • Leather Spa is not liable for any loss or damage to items once they have been signed over at your delivery address

    MAIL-IN REPAIR SERVICE (Domestic and Worldwide):

    • Your mail-in item(s) must be packaged carefully and a copy of your repair estimate must be included. If you are not able to print your estimate, you can simply just include your estimate number with the item(s). If the estimate number or contact information is missing, it will cause delay with your repair
    • We highly recommend shipping by insured traceable means, such as UPS or insured mail
    • Irreparable items and/or items you choose not to repair will be mailed back at the customer’s expense
    • Leather Spa is not liable for packages damaged or lost by mailing carriers

    SHIPPING:

    • The packaging and shipping of our mail-in repair orders is done by our shipping partner wynd. All our repairs are carefully checked, recorded and packaged professionally to ensure safe delivery of your item(s) before they are handed over to UPS
    • All our domestic shipping for repair orders is done via UPS (United Parcel Service) and all our international shipping is done via USPS (United States Postal Service) or DHL
    • All our retail product orders are mailed with USPS (United States Postal Service). We do not ship Leather Spa product orders internationally
    • You can choose to sign for your order upon arrival. This ensures your item(s) are safely delivered to you. This option is best for customers who prefer the security of a signed delivery. If you are unavailable when your package arrives, UPS will leave a re-delivery slip
    • Alternatively, you may prefer to waive the signature requirement and UPS will leave your shipment outside of the premises for your convenience. Please note, orders containing items of high value may require a signature, even if you did not select to sign for your order on arrival. We realize this may be inconvenient but we would like to ensure that your items arrive securely
    • Shipping charges are non-refundable
    • Once your order has left us, you will receive an email containing a tracking number to track its progress online. The tracking number will be active within 24 hours

    SHIPPING (Damage or Loss):

    • Leather Spa is not liable for any items and/or retail products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim
    • Leather Spa is not liable for packages damaged or lost by mailing carriers

        If you have any questions regarding our Operational Policies, please email us at info@leatherspa.com or contact the store where you dropped off your item(s). Locations

        © 2018 Shoe Spa, Inc. / V 4-01.18